Most products ship within 1 to 7 business days. Pacific Electronics entry panels are made to order and can take 2 to 3 weeks. Custom stainless steel products usually ships in 2 to 7 business days. Tektone custom panels with engraved button caps usually ship in 2 to 4 weeks.

Orders for Custom Made Entry Panels Can Not be Canceled or Returned for Any Reason. Custom Entry Panels Include all Pacific Electronics Panels, Stainless Steel Panels and Tektone Panels with Custom Engraved Button Caps.

We have a 30 day return policy on products EXCEPT for Entrance Panels, Transformers, Amplifiers/Control Units and Batteries, which can not be returned or exchanged. The product must be complete with all original items, manuals, packing materials, and cartons. The product must be in it's original new condition. Approved returns will receive store credit only. Custom or made to order products MAY NOT be returned for any reason. A 30% restocking fee will apply to all returns and exchanges.

Returns must have a RMA (Return Merchandise Authorization) Number associated with them.
Please call 866-503-2298 to obtain RMA number.
Send Returns To:
E Access Control
Warehouse
207 South Chestnut
Chebanse, IL 60922